UCM has a wide network of services that aimed at supporting and giving guidance to the students enrolled in its official degrees. This services range from in-person and online information assistance to advice on scholarships and grants, mobility and exchange, residence, sports activities, job search, etc. On UCM’s website there is a direct link to the whole range of student services offered (here).

On this same webpage, students will find the General Coordinator’s email address to whom interested parties can direct their questions and request information.

Among all these services, we highlight the following three:

• University Defender, defender of the students’ claims.
• Consultancy for foreign students, including legal advice for visa processing.
• Office for the Integration of People with Disabilities

 
Masters’ students will be monitored and will count on with specific guidance and support from the administrative and academic organization of the Masters as follows:

1. Masters’ Coordinator: the masters’ Coordinator will guide students on how to develop their studies and will address any problems that they may encounter. As well, it will also guide them to decide on a topic for their final dissertation papers and to agree with a teacher its tutelage. The coordination will establish a schedule of weekly tutoring.

2. Final Dissertation Tutor: during the second semester, when the student develops the Final Dissertation, the tutor will exert an important advisory labor, since this person will guide the student on how to set out the elective formation of the second semester in order to serve as a complement for Master"s thesis, besides personalized assessment to develop the thesis.

3. Research exchange seminars: students will attend different sessions in which they will exchange their views on the development of their research for the final dissertation paper. At these meetings, there will always be a person from the teaching staff of the Masters to guide the students on how to develop the work —in line with their tutors’ instructions and the impressions pointed out by their peers.

Additionally, the Master will offer the registered students the following guidance and support mechanisms:

1. - Website and notice board: This Masters has its own web page on the server of the Philology Faculty (Spanish-English bilingual). In it, students will find uploaded all the information concerning their studies: the academic calendar, programming, syllabi, deadlines for the various masters’ procedures, scholarship schemes, regulations on the final dissertation paper, final dissertation papers’ tribunals, specific masters’ forms, etc. This website will be continuously updated by the Masters’ Coordinator. Additionally, some of this information will be posted on a noticeboard dedicated to postgraduate training in the center, it will be located by the undergraduate bulletin board, where the most important general information is posted and which most directly affects the students, information such as the deadlines of delivery of final dissertation papers, end-of-master tribunals, etc.

2. E-mail information: the students registered in the Masters will periodically receive all the information concerning the development of the masters, academic and scientific activities related to it, etc. from the Masters’ coordinator.

3. E-mail assistance: in the specific Masters’ website, students will be offered an e-mail address so as to be in permanent contact with the Masters’ Coordinator, to whom they can direct their doubts and questions or to whom request an interview, being these e-mails answered within the following three working days after the student sends his email.

4. Regular meetings with the Masters’ students: the Masters’ Coordinator will convene the students throughout the course to various meetings to discuss with them the development of the course. At least, students will be invited to three meetings: one at the beginning of the course, which is aimed at showing them the offer and supply they have in the center for the development of their training, and to solve any doubts or problems; and two, when the first and second semesters conclude —approximately, in February and June—, in which they will assess what has been done and will be given specific information on how to prepare the Final Dissertation Paper: administrative requirements, work tutoring, standards of achievement and presentation, public defense, etc. as well as their possible contribution to the organization and participation in the Congress of Young Researchers.

5. Final Dissertation Paper specific information: the complexity of the Final Dissertation Paper leads to students to be convened by the Masters’ Coordinator to a meeting at which this affair will be dealt with. The students admitted to present their Final Dissertation Paper will be noticed by the Masters’ Coordinator though e-mail and with a notice on the masters’ notice board; subsequently, these students will be informed of the tribunal that will grade their thesis; and, finally, they will be individually summoned, according to the announcement made by the presiding teacher of the tribunal, to the presentation and public defense of the final dissertation paper.

6. Survey: at the conclusion of the masters, students receive a survey by mail in pdf format for their anonymous completion and delivery in the masters’ coordination section; in it, students will be asked about why they chose this Masters, their satisfaction with it, etc.

7. Student assessment: on the website, the students will find teachers’ offices numbers, contact emails, etc. Also, the tutorial times of each teacher can be found in the notice boards of the departments.

8. Virtual Campus: the subjects will make use of the tools of the Virtual Campus, through which the students can pose questions to the teacher, make materials available to the students, etc.