Ediciones Complutense

Satisfaction survey

This survey will be sent to Ediciones Complutense’s email address info.ediciones@ucm.es. Users can contact Ediciones Complutense via this email for any query or doubt concerning the satisfaction survey.

Ediciones Complutense has desgined this survey to monitor and evaluate the level of satisfaction among our servers. Your opinion will be of great assistance for improving the quality of our services.

Scale

1 (Very dissatisfied)

2 (Dissatisfied)

3 (Satisfied)

4 (Quite satisfied)

5 (Very satisfied)

DK/NA (Don’t know/No answer)

User profile

State your age - Mandatory -

State your gender - Mandatory -

Indicate the sector to which you belong - Mandatory -

Accessibility and usefulness of information

Information can be found easily on the website of Ediciones Complutense - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

The information offered on the website is sufficient and useful - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

You have easily contacted Ediciones Complutense through any of the standard channels (if this is not the case, please explain why not in the Suggestions and Comments section) - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

About the service and attention received

The staff provided me with a good service - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

The staff treated me courteously and correctly - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

The staff provided me with the requested service within a reasonable period of time - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

The staff provided me with the necessary assistance - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

About the publisher

Do you think the public business hours are sufficient? - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

Do you think the publisher has sufficient human and material resources to offer a suitable service? - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

What do you think about the existing catalogue of monographs and scientific journals? - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

Which channel of communication do you usually use to contact Ediciones Complutense? - Mandatory -

Overall rating of Ediciones Complutense - Mandatory -

(Rate from 1 to 5, with 1 = Very dissatisfied and 5 = Very satisfied) DK/NA (Don’t know/No answer)

1 2 3 4 5 DK/NA

Would you use this service again? - Mandatory - Yes No DK/NA

Would you recommend this service to someone else? - Mandatory - Yes No DK/NA

Suggestions or comments

Basic information on treatment data protection: Publications Service
Controller	Vice-Rector of Culture, Sport and University Extension
Purpose	Communication, sale, billing and shipping of publications
Legitimacy	Mission of public interest; contract performance
Recipient	Data will not be shared with third parties unless required to do so by law
Rights	Access, correction and erase of the data, as well as other rights explained in the additional information
Additional information	This may be consulted in further detail on our website: https://www.ucm.es/file/info-adic-servicio-publicaciones-eng

I have read the privacy policy and express my consent

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